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Improving your Customer Focus
Training services Consultancy services Our clients Further information updated 14 October 2006
Kepplewray offers a wide selection of disability related training courses to the voluntary, statutory and business sectors. Our clients have included Cumbria County Council, The Lake District National Parks Authority, Kendal Brewery Arts Centre, London Bible College and Starbucks Coffee Company.
Individual programmes are designed to meet your specific requirements.
The promotion of the ‘Social Model’ of disability is central to ALL of our training and the use of video; role-play, group work, discussion and the sharing of experience are some of the techniques employed.
Our courses in greatest demand are:
DDA courses look at the legal definition of disability, various models of disability, the Law and its implications for employers/service providers and reasonable adjustments that can be made.
Disability Awareness Training courses consider issues of language, how disabled people are included or excluded by society and offers practical guidance on meeting the needs of disabled people as service users or employees.
Fees include initial programme consultation and course materials, but do not include travel expenses or accommodation.
They start from £600 per full day. A reduction for voluntary organisations may be negotiated.
Ideally the number of participants on any of our courses is between 10 and 20.
All training premises must be wheelchair accessible (including toilet) and provide either a projection screen or a suitable area on which to project.
Courses can be run anywhere in the UK or at
Kepplewray, if preferred, and we can provide overnight accommodation and an
activity programme.
Kepplewray offers a wide range of access related consultancy services: Design Appraisal, Walk & Talk, Disability Discrimination Act (DDA) Risk Assessment, Good Practice Assessment and Policy Reviews. These are detailed as follows:
Design Appraisal
Our qualified and experienced staff in the field of disability will examine design drawings and highlight areas where there may be a weakness in access provision or where existing access arrangements could be improved.
Walk & Talk
Our Access Consultant will walk around your premises with you/your Senior Manager and give general pointers as to how access could be improved followed by a basic written report with key issues highlighted.
DDA Risk Assessment (Access Audit)
A DDA Risk Assessment looks at areas where you could potentially be challenged under the DDA. Our Consultant will survey your property (the time/days involved depends on the size and complexity of your property) and produce a detailed written report prioritising any action you should take in order to prevent the likelihood of a legal challenge.
Good Practice Assessment
A Good Practice Assessment follows the same basic procedure as a DDA Risk Assessment but compares your property to current Good Practice Guidelines and how it performs. Our recommendations are then made in accordance with Good Practice to best meet the needs of those that use it and not simply the requirements of the Law. We also work with you to develop an Access Plan (as recommended by the DDA Code of Practice) so that improvements can be phased, in order to minimise upfront financial commitment.
Policy Review
Our policy reviews look at your existing organisation/company policies and suggest ways they could be amended to be more inclusive toward disabled employees and users of your services.
Our clients include: Cumbria County Council, Carlisle City Council, Lake District National Parks Authority, Brewery Arts Centre, London Bible College, Brockhole Visitor Centre, Starbucks Coffee Company, Bassenfell Manor, Hayes Garden Centre.
Call Pat on 01229 716 936 or email her for further information or to discuss your training or access audit needs.
For further information on the subject, see the website of the Disability Rights Commission.
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The Kepplewray Centre, Broughton-in-Furness Cumbria, LA20 6HE, UK. Tel: +44 (0)1229 716 936 Fax: +44 (0)1229 716 938